Shipping & Refunds
We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your wallet on the Site . This can be used to pay your subsequent shopping bills on medgroc.com only.
Return Policy – Time Limits
1. Within 24 hours from the delivery date
General Delivery time for order completion is 48 hours and you can view status of your order under My Profile tab .
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.
You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 10% of the order value will be credited to your medgroc account which can be used in your next order.
There is no minimum order for delivery.
We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in Guragon.
Medgroc has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day. *Subject to delivery covered in that particular area.
The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Gurgaon.