FAQs

Registration

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears.

Are there any charges for registration?

No. Registration on medgroc.com is absolutely free.

Do I have to necessarily register to shop on MedGroc?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Medgroc account.

Can I have multiple accounts with same mobile number and email id?

Each email addresses and phone number can be associated with one Medgroc account only.

Account Related

What is My Account?

My Account is the section you reach after you log in at Medgroc.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Payment

What are the modes of payment?

You can pay for your order on medgroc.com using the following modes of payment: a. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay).

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Delivery Related

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).